Shipping and returns

Shipping

We ship within the United States. Most in-stock items ship within one to two business days of order confirmation.

Orders ship from the stocking location nearest the destination, so items on a single order may arrive in separate shipments and on different days. You are not charged extra for split shipments.

Oversized and long-length items, including cable tray, ladder rack, and full-height enclosures, ship by LTL freight rather than parcel carrier. Freight items may require a delivery appointment, and a liftgate or inside delivery may add cost. We quote freight on these items before the order ships.

Shipping charges are calculated at checkout based on weight, dimensions, and destination.

Delivery inspection

Inspect freight shipments before signing. If a carton or pallet arrives visibly damaged, note the damage on the delivery receipt before you sign it. Concealed damage must be reported within five business days of delivery.

Returns

Return requests are accepted within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

Contact us for a return authorization number before shipping anything back. Returns received without an authorization number cannot be processed.

A restocking fee may apply to returned items, and return shipping is the customer's responsibility unless the return is the result of our error or a defective product.

Special-order items, cut-to-length product, and custom-fabricated items are not returnable.

Defective and incorrect items

If you receive a defective or incorrect item, contact us within 30 days and we will arrange a replacement or refund at no cost to you, including return shipping.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected, typically within five to ten business days.